1. How can I order a dress?
For detailed information about the ordering process, please go to How to Buy
2. Can I cancel my order?
For order cancellations, please refer to our Refund Policy.
3. Can I rent the dress?
The dresses are for sales only.
4. What sizes are available?
Dresses are available in sizes from XS to XL. Ordered dresses can be created according to your exact body measurements, within 7-21 working days.
5. Can I make alterations to the dress?
Yes, changes can be made, but the price can also change. Please note that some changes may not occur, so you should consult with sales persons to find out if they can be done and how much they will cost.
6. If we place an order, how long does it take to produce the dress?
We have ready-made dresses, while custom-made dresses take approximately 7-21 working days to be made.
7. How do I know my size?
LS has a size chart/guide published on the web. If you need additional help, you can contact our sales agents to confirm your size.
8. What payment options are accepted?
Payment can be made using a direct debit, Visa© or MasterCard©, bank card, or credit cards. Please refer to Payment Options.
9. Can this dress be done in other colors?
If options for other colors are shown on our website, that can be done. You can also contact our sales agents to confirm color availability.
10. How am I supposed to wash my dress?
When washing the dresses, please refer to the label for the contents and conditions for cleaning the dresses.
11. How can I return my order?
Please refer to our Return Policy.
12. How can I contact LS?
You can contact LS anytime through our communication channels or reach our Customer Care team on the Contact Us page.
13. Can I place an order over the phone?
You can call us 24/7, through the numbers listed on the Contact Us page.
14. How can I follow LS news?
You can follow LS anytime on different platforms via the Follow Us page.
15. What should I do if my order is damaged?
Provide pictures of the damaged product and send them to our Customer Care. We will take care of the rest.
16. If the dress does not fit, then what?
You can contact LS anytime through our communication channels or reach our Customer Care team on the Contact Us page.
17. How do you take the measurements?
Please refer to our video for measurements.
18. How can I find a product I saw on Instagram?
You can contact us through all communication channels on the Contact Us page.
19. Where are the dresses being shipped from?
The dresses will be shipped from Kosovo.
20. Do I have to pay taxes? How much will my country charge me for the order?
Taxes required by your country are the responsibility of the customer. Please refer to Shipping Policy.
21. If I order more than one product, will they be shipped in the same package?
Yes, products will be shipped at the same time.
22. How do I change my shipping address once my order is placed?
Please contact our Customer Care.
23. How long does delivery take / how long does the shipping take?
The product(s) take 5-10 business days to arrive at the customer’s delivery address (not including customs processing time).
24. What happens if I am not home during delivery?
If the package is not signed/nobody is home, courier posts will attempt delivery a few more times and contact the Customer.