Return Policy

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Some items are non-return and non-exchangeable. These include:

• Discounted items are final and cannot be returned or exchanged.
• Dresses made based on your measurement.
• Customs designs based on customer preferences.

• The customer understands that there may be slight color differences in the dress photos, due to different color
  settings on different monitor/screen devices.
• The customer must understand that sizes may look different on different bodies.
• If the ordered product is handmade, or contains handwork, the Customer understands that the product cannot
  be recreated in a completely identical way. The product will be done approximately 90-95% the same if the
  beading and material used is the same as the promoted product.
• The Customer has the right for return if the order has any damaged or not created according their requirements.
• If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
• Lia Stublla official products takes 2- 3 weeks to be produced, depending on the complexity of the product. The sales
  team will accommodate a delivery date for the customer as a deadline.
• Exception of the timeframe defined in above paragraph are the cases where the material is not available and it has to
  arrive, and/or unpredicted circumstances which the customer will be informed about.
• If the customer decide to cancel the order the deposit will be used as cancellation fee.
• We only accept products in their original condition, and we cannot process any products that are returned without
  our approval.
  Items must be returned in 7-14 days upon delivery date otherwise we will not accept the return.
  We will arrange the return shipment pick up with one of the express worldwide posts. Please verify that you
  have accurately completed and included with your parcel all the necessary documentation for Customs
  clearance.

Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when
your return has been processed. Refunds will take an additional 1-7 business days to credit back to your original
form of payment unless requested otherwise by the customer.
The returned item must be in perfect condition, you can try the dress on, but be sure to be in same condition as you received
the item (including labels, tags or security ribbons), otherwise we will refuse the return.
If the product did not meet your expectations for one reason or another, please contact us within 24 hours after you receive
the item. Also, provide us with photos and videos of the dress worn, to show evidence of damage or bad quality, this also
applies for the size, or incorrect style and color, etc.